Shipping policy

Thank you for shopping with SEAN DAVID OLIVER. As a trusted provider of premium fashion apparel, we uphold rigorous order fulfillment and logistics standards for every purchase. Our core mission is to ensure all clothing items are correctly processed, carefully packaged to prevent fabric wear and transit damage, and delivered to customers in impeccable condition within standard shipping timeframes.

1. Order Processing Standards

Upon receipt of valid order confirmation, our team will complete full order verification, quality inspection and secure garment packaging within 1-3 business days, excluding weekends and statutory public holidays. During peak shopping seasons and large-scale promotional events with surging order volumes, routine processing timelines may be extended. Customers will receive prompt official notifications for any substantial shipping delays.

2. Shipping Fees and Standard Delivery Estimates

Shipping fees for all apparel orders are dynamically calculated based on package dimensions, item quantity and international delivery destinations. All applicable logistics costs will be clearly displayed on the checkout page prior to payment confirmation, ensuring full transparency for every transaction.
Estimated delivery times: Standard Shipping: 15 business days
All stated delivery durations are non-binding estimates and do not guarantee fixed arrival schedules. Actual parcel delivery speed may fluctuate due to courier service disruptions, customs clearance formalities, adverse weather patterns, global logistical limitations and regional holiday closures.

3. Shipment Confirmation and Tracking Access

Once your clothing order is fully processed and dispatched from our facility, you will receive an automated shipment confirmation email containing exclusive parcel tracking details and logistics query support.
Active tracking data and real-time delivery status updates will typically be accessible for customer self-check within 24-48 hours after the shipping carrier completes parcel registration and system synchronization.

4. Customer Address Liability Disclaimer

Customers bear full responsibility for submitting accurate, detailed and complete shipping address information during checkout. SEAN DAVID OLIVER accepts no liability for misdelivered, lost or returned parcels resulting from inaccurate or incomplete recipient details provided by customers. Any packages returned due to address discrepancies will incur additional reshipping fees covered solely by the buyer.

5. Transit Loss and Damage Resolution Guidelines

If your apparel parcel is confirmed lost during cross-border transit, please reach out to our support team within 7 days of your scheduled delivery date to initiate a formal logistics investigation. For orders received with damaged garments or compromised protective packaging upon arrival, please provide clear photographic evidence of all damages within 48 hours of delivery. Our team will conduct a thorough case review and deliver timely, practical resolutions.

6. Apparel Care and Product Liability Exclusion

Each fashion garment is packaged with unique fabric care guidelines outlining proper wearing, cleaning, drying and maintenance practices suited to individual material properties. All clothing items must be maintained in strict adherence to these instructions. SEAN DAVID OLIVER will not be held accountable for garment damage, shrinkage, fading or deformation caused by improper upkeep, unauthorized alterations or customer misuse.

7. International Shipping and Customs Terms

International apparel shipments may be subject to import duties, customs taxes and clearance fees in accordance with local regulatory policies of destination nations. All such additional customs-related charges are the sole responsibility of customers and are not included in base product pricing or standard shipping fees.

8. Official Support Contact Information

For any questions, concerns or policy clarifications regarding this Shipping Policy and your order’s logistics status, please contact our dedicated customer service team via the official details below:
Trade Name: SEAN DAVID OLIVER
Phone Number: +64 28 608 2942
Email: info@seandavid.shop
Physical Address: 21 Marine Parade, Eastbourne, Wellington, Lower Hutt 5013, New Zealand